In the Ariba reference document, you will find the steps to change the field "work request", which initially will always have the information "no value". Click in the box next to the items and then select the option "edit", in the bottom part.
In the next screen, click the arrow (as per the image below):
Then click in the option "others" and select the only option that the system will show:
Firstly, ensure that you are clicking in the first link on the page, as indicated below:
Should this be the case, please send an email to email@example.com with a snip of the screen displaying the error message to be investigated.
First select the item. In the next screen, click on the box next to the description and select the option "edit":
In the next screen, insert the correct amount in the price field:
Tip: You can take the opportunity and in the same screen edit the "Work request" also:
What should I do when Ariba display the following message: "CWT19401373 has been reveived but the associated Work Request has insufficient funds..."?
The approver will be notified to take the necessary action.
This means that the person selected in this field is inactive on Ariba. In this case, please ocntact the service requester for verification of the name of the CWT approver.